freight︰
Hong Kong standard delivery: HKD 800orabove free
Macau standard delivery:HKD 800or above free
International standard delivery: Postage paid by yourself
Delivery methods︰
SF Express - Door-to-Door Delivery
S.F. Express - S.F. Smart Locker (Smart Locker Address Search) Remarks: Please copy and paste the complete smart locker address and serial number into the address field in the delivery information (the serial number starts with a letter in English.Example: H852CA33P - SF Smart Locker, Elevator Lobby, G/F, Yau Chui Court, 56 Lei Yue Mun Road, Yau Tong, Kowloon)
Shipping range:
Hong Kong Island, Kowloon, New Territories, some remote areas, outlying islands and Macau.
Industrial and residential addresses only, please do not use post office boxes and logistics warehouses as delivery addresses.
Each order can only be shipped to one address.If you want to deliver the goods to different addresses, please place separate orders for different addresses.
Estimated delivery time:
After confirming that the payment is successful, it will be processed and sent according to the delivery method selected for the order.Order processing is subject to stock availability.
Standard delivery in Hong Kong: 2 to 5 working days from Monday to Friday (except outlying islands)
Macau standard delivery: 3 to 6 working days from Monday to Friday
General delivery time:
Monday to Saturday: 9am-6pm
Sunday and public holidays: no delivery service
Outlying island delivery time:
Cheung Chau: Saturday
Lamma Island: Saturday
Peng Chau: Saturday
Shipment Tracking / Change of Address:
When the goods you ordered are packed in the warehouse and ready for delivery, you will receive a delivery confirmation notification by email.This email contains order information and order tracking number.If necessary, please contact SF Express yourself to track the shipment.
After the goods are shipped, if you need to change the address, please contact SF Express to make another arrangement.Additional costs incurred must be paid by themselves.
If the customer fails to receive the package due to personal reasons, please contact SF Express to make arrangements.
If the delivery fails twice in a row and you cannot be contacted, the order may be cancelled, and the company may not issue a refund.
SF Express customer service hotline: +852 2730 0273